Help Desk Support (Per Call)

Help Desk Support is offered on a per-incident basis.  Support can be requested either via email or by phone.  Support incidents are charged at a rate of $150 per incident.  You may purchase a pre-paid service pack of ten calls at a discounted rate.

Help Desk Support is used for:

• How-to questions
• Advice on system setup and options
• Operational problems

In the event an incident is due to a software defect or service interruption in the ISC provided software or service, customer will not be charged for the incident.

Enhancement requests can be submitted via email and are not counted as service incidents.

Support Credit

Serviced customers obtain a support credit each month based on a percentage of their service fee.  Incident charges are deducted from this service fee credit.